Policies & Hours

Would you like to prevent your pet from ever  being matted, having skin problems, shedding, or having overgrown nails ever again? Of course! We can take care of this for you. Ask about our 2,4,5, or 6 week maintenance program and keep your pet lovably clean all of the time!

*Discounts apply for clients on a 5 week or less maintenance plan. DISCOUNTS of $5 OFF for 5 weeks or less, $10 OFF for 4 weeks or less, or $20 OFF for 2 weeks or less, which apply for every appointment at one of above frequencies after the first visit.

Hours of operation are 8:30am-5pm Monday-Friday. By appointment only.

• Cancellation and No-Show Policy: Cancellation or rescheduling of an appointment, by the client, requires 48 hours notice to waive the FULL appointment fee. It is considered a “no-show” when the client or the pet is not available within 10 minutes of the groomer’s arrival during the scheduled appointment window. Please make sure your appointment is scheduled for a time when someone can be home during the entire arrival window and an hour after while your pet is being groomed, unless latchkey service has been set up with us. A cancellation/rescheduling within 48 hours before an appointment, or a no-show will result in a cancellation fee of half of the cost of the scheduled grooming.
  ——Latch-key service is available if you would like to schedule an appointment while you are away from home. You may provide a key or garage code. The owner must be home for the first appointment.
  Service area is the city of Bend, OR.
• No weight limit for bath only dogs (dogs over 40 lbs. must be able to stand and walk on their own) and 25 lb. weight limit for haircuts.
• Please make sure someone is home for the entire arrival window that your appointment is scheduled for, and an hour after while your pet is being groomed, unless latchkey service has been set up with us.
• 50 ft. (about 3 car lengths) of relatively flat space is required for us to be able to park. For power, we most often plug an extension cord into a residential outlet that is either at the front of your house or in the garage, but we also have a backup generator for locations where an outlet may be unavailable.
• We are unable to service retirement homes or apartments.
• In the event of weather conditions such as snow or ice that prohibit safe driving, we will contact you to either reschedule your pet’s grooming appointment or meet up at a safe location. Blooming Mobile Grooming reserves the right to cancel or reschedule a groom if we feel the need to do so due to weather, injury, or mechanical failures.
• Blooming Mobile Grooming does not accept aggressive or sedated animals.
• If you are unhappy with your services for any reason please notify us within 48 hours of service and Blooming Mobile Grooming will correct your complaint.
• We do not groom pets that go longer than 6 weeks between grooms. By 6 weeks every dog needs nails trimmed and preventative grooming to avoid matting.
• Payment is due on the day services are rendered. Cash, checks, and credit cards through online payment is accepted.  We will send a payment link to your phone or email at the end of the grooming appointment. There is a $35 fee for bounced checks/insufficient funds. Invoices 48 hrs past due incur a 10% per day late fee until balance is paid.
• For quickest response, please text us or fill out an online appointment request form on our website.  During hours of operation we are either driving or working on a pet and cannot hear to talk on the phone, but will return messages as soon as possible within 24 business hours. Emailing appointment inquiries is most efficient. The office is closed Saturdays and Sundays.
• Anal glands expressed upon request.
• Pets with matting too severe to remove humanely will be required to be shaved down. Severely matted dogs that are felted together and must be shaved before and after the bath will have $20 added to the groom fee.
• Our insurance prohibits allowing any person aside from the groomer to be in the trailer, however, we would be happy to let you take a peek from the doorway to check out the inside of the mobile salon prior to your pet’s grooming.
• We do NOT offer ear hair plucking. The process is painful for dogs and because it often leads to ear inflammation or hematomas that are best treated by your veterinarian, we recommend it be done at a pet hospital if it is necessary.